Privacy Policy & Disclaimer

Effective Date: January 13, 2026 Last Updated: January 13, 2026 Version: 1.0

Introduction

Uncle Rental (長腿叔叔) is a companionship marketplace platform operating in Hong Kong. This document combines our Privacy Policy (compliance with Hong Kong's Personal Data (Privacy) Ordinance) and Liability Disclaimer (platform protection).

By using our platform, you agree to this Privacy Policy & Disclaimer. If you do not agree, please do not use our services.

Important: English version prevails in case of conflict with Chinese translation.

PART A: PRIVACY POLICY

Section 1: Data Controller

Uncle Rental Privacy Contact: privacy@unclerental.com Operating Location: Hong Kong SAR

We are the data controller responsible for your personal information collected through our platform.

Section 2: Personal Data We Collect

#### Account Registration

When you create an account, we collect:

Full name

Email address

Phone number (optional)

Date of birth (age verification)

Password (encrypted, never visible to staff)

#### Profile Information

For users creating profiles:

Profile photographs (up to 6)

Biography and personal description

Location (district/area only, not GPS)

Career and education background

Interests and hobbies

Optional: MBTI type, relationship status

For uncles: Hourly rate, availability, services offered

#### Booking & Transaction Data

Booking date, time, and location

Booking amount and payment status

Refund requests and adjustments

Transaction history

Platform communications related to bookings

#### Communications

Messages between users (stored in our database)

Customer support inquiries and responses

User reviews and ratings

#### Automatically Collected Data

Pages visited and features used

Time spent on platform

Device information (type, operating system, browser)

IP address

Cookies (see Section 9)

Section 3: How We Use Your Personal Data

#### Service Provision

We process your data to:

Create and manage your account

Facilitate bookings between clients and uncles

Process payments

Enable messaging and communication

Display profiles to other users

Send booking confirmations and receipts

#### Platform Improvement

We use data to:

Analyze usage patterns

Identify and fix technical issues

Develop new features

Conduct product research

#### Safety & Security

We process data for:

Basic identity verification

Fraud and scam prevention

Investigation of policy violations

Legal compliance

#### Communication

With your consent, we send:

Booking updates and notifications

Payment receipts

Marketing communications (opt-out available)

Section 4: Data Sharing & Third Parties

We do not sell your personal data. We share data only with service providers:

#### Authentication Service

Provider: Clerk Data Shared: Name, email, encrypted password Purpose: User authentication and account management Location: United States Privacy: https://clerk.com/privacy

#### Database & Storage

Provider: Supabase Data Shared: All user profiles, bookings, messages Purpose: Data storage and realtime features Location: Singapore (Asia-Pacific) Privacy: https://supabase.com/privacy

#### Payment Processing

Provider: Stripe Data Shared: Name, email, payment card details Purpose: Payment processing and refunds Location: United States Privacy: https://stripe.com/privacy Note: We do NOT store card details

#### Platform Hosting

Provider: Vercel Data Shared: IP address, anonymous usage data Purpose: Website hosting and analytics Location: Global CDN Privacy: https://vercel.com/legal/privacy-policy

#### Other Users

Your profile information is visible to:

All users (if you're an approved uncle)

Users you message with

Users who book you

Platform administrators

Section 5: Data Retention

Data Type

Retention Period

Reason

Active account data

While account active

Service provision

Booking records

2 years after completion

Tax compliance, dispute resolution

Messages

2 years

Dispute resolution

Payment records

7 years

Hong Kong tax law

Deleted account data

30 days then deletion

Recovery window

Analytics data

2 years (anonymized)

Platform improvement

#### Account Deletion

When you delete your account:

Personal data deleted within 30 days

Some data retained for legal purposes (anonymized)

Booking and payment records kept for 2–7 years

Section 6: Your Rights Under Hong Kong PDPO

#### Right to Access

Request a copy of your personal data.

Response time: 40 days (PDPO requirement)

First request: Free

Subsequent requests: Administrative fee may apply

#### Right to Correction

Correct inaccurate or incomplete data.

Update via your Profile page

Contact support for assistance

#### Right to Deletion

Request account deletion.

Available via Settings → Delete Account

Data deleted within 30 days (except legal retention)

#### Right to Data Portability

Request your data in machine-readable format.

Contact: support@unclerental.com

#### Right to Object

Object to data processing for marketing.

Opt-out via Settings or email footer

Cannot opt-out of essential service communications

#### Exercising Your Rights

Email: privacy@unclerental.com

Include:

Your full name and email

Description of request

Identity verification

Response time: Within 40 days

Section 7: Data Security

We implement industry-standard security measures:

Technical Measures

HTTPS/TLS encryption in transit

Encryption at rest for databases

Secure authentication (bcrypt hashing)

Regular security audits

Access Controls

Role-based access permissions

Audit logs for sensitive operations

Limited employee access to personal data

Limitations

No system is 100% secure. You are responsible for:

Keeping your password secure

Not sharing your account credentials

Reporting security concerns immediately

Section 8: International Data Transfers

Your data may be transferred outside Hong Kong to:

United States (Clerk authentication, Stripe payments)

Singapore (Supabase database)

Global CDN (Vercel hosting)

These providers comply with international data protection standards. By using our platform, you consent to these transfers.

Section 9: Cookies & Tracking

Essential Cookies (Required)

Authentication (keep you logged in)

Security (fraud prevention)

Session management

Analytics Cookies (Optional)

Vercel Analytics (anonymous usage patterns)

No personal identification

User Controls

Manage via browser settings

Disable third-party cookies

Note: Some features may not work if essential cookies disabled

Section 10: Children's Privacy

Our platform is not for users under 21 years old.

Minimum age: 21 years

We do not knowingly collect data from underage users

Underage accounts are deleted immediately upon discovery

If you believe a child under 21 has created an account, contact privacy@unclerental.com immediately.

Section 11: Privacy Policy Changes

We may update this policy to:

Reflect legal changes

Improve clarity

Add new services

Notice: 30 days advance notification via email and in-app banner Acceptance: Continued use after changes constitutes acceptance of updated policy

PART B: DISCLAIMER & LIMITATION OF LIABILITY

Section 12: Platform Role Statement

Uncle Rental is a marketplace facilitator only. We are NOT a service provider.

#### What We Provide

Technology platform for user connections

Booking and payment processing

Messaging and communication tools

Escrow payment system

Dispute resolution services

#### What We Do NOT Do

Provide companionship services ourselves

Employ uncles (they are independent contractors)

Supervise or control bookings

Participate in actual meetings

Guarantee service quality or safety

Monitor off-platform interactions

#### Service Relationship

When you book an uncle, the service contract is between you and the uncle only. Uncle Rental is not a party to this contract.

Section 13: Independent Contractor Classification

Uncles are independent contractors, NOT employees.

#### What This Means

Uncles are self-employed

No employment relationship exists

No employer-employee rights apply

Uncles operate their own business

#### No Employee Benefits

Uncles do NOT receive:

Salary or guaranteed income

Mandatory Provident Fund (MPF) contributions

Annual leave or sick leave

Health insurance or benefits

Employment protections

#### Contractor Autonomy

Uncles control:

Their schedule and availability

Their hourly rates

Which bookings to accept or decline

Their service methods and approach

Where and how they meet clients

Section 14: Verification & Background Checks

#### What We Verify

We conduct basic verification only:

Government-issued ID verification

Name and photo validation

Age confirmation (21+ minimum)

Admin profile review

#### What We Do NOT Verify

Criminal records (beyond basic checks)

Employment history or credentials

Education claims

References or recommendations

Professional qualifications

#### Your Responsibility

You must:

Exercise your own judgment when selecting uncles

Meet in public locations initially

Verify credentials independently if concerned

Protect your own safety

Section 15: No Warranty

We provide the platform "AS IS" and "AS AVAILABLE" with NO WARRANTIES.

#### Disclaimed Warranties

No guarantee of uncle availability or quality

No guarantee of service as described

No guarantee of punctuality or professionalism

No guarantee of platform availability

No guarantee of error-free operation

No liability for technical failures

#### Legal Statement

TO THE MAXIMUM EXTENT PERMITTED BY HONG KONG LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

Section 16: Limitation of Liability

Maximum Liability

Our total liability to you for any claim is limited to the lower of:

HK$10,000, OR

Total fees you paid in the past 6 months

Example: If you paid HK$2,000 in fees over 6 months, our maximum liability is HK$2,000.

Section 17: Excluded Liabilities

We are NOT liable for:

#### User Actions

Uncle misconduct or negligence

Client misconduct or false claims

Disputes between users

Personal injury or property damage

Death or serious injury

#### Relationships & Off-Platform

Relationships formed between users

Interactions outside booking duration

Off-platform communications

Activities not facilitated through platform

#### Third-Party Services

Stripe payment failures

Clerk authentication issues

Supabase technical failures

Internet service provider issues

#### Indirect Damages

Lost profits or opportunities

Reputational harm

Emotional distress

Consequential or incidental damages

Section 18: User Assumption of Risk

By using our platform, you acknowledge:

Risk of meeting strangers

Risk of service quality disappointment

Risk of disputes with uncles

Risk of personal injury during bookings

Risk of technical failures

Risk that uncles may lack required insurance

Section 19: Indemnification

You agree to indemnify and hold harmless:

Uncle Rental

Our officers, directors, employees

Our service providers

From claims arising from:

Your use of the platform

Your violation of terms

Your violation of laws

Your interactions with users

Content you post (reviews, messages)

Disputes with users

Section 20: Force Majeure

We are not liable for failures or delays caused by events beyond reasonable control:

Natural disasters (typhoons, earthquakes)

Pandemics or health crises

War or civil unrest

Government actions

Internet outages

Third-party service failures

Section 21: Policy Changes

We reserve the right to modify this policy. Process:

30 days advance notice (email and in-app)

Updated "Last Updated" date shown

Material changes highlighted

Acceptance: Continued use = acceptance of updated policy

Section 22: Jurisdiction & Governing Law

Governing Law: Hong Kong SAR Jurisdiction: Hong Kong courts have exclusive jurisdiction over disputes Language: English version prevails in case of conflict

Section 23: Entire Agreement

This Privacy Policy & Disclaimer, along with our Terms of Service and Cancellation Policy, constitutes the entire agreement between you and Uncle Rental.

Contact Information

Privacy Inquiries Email: privacy@uncle-long-legs.com General Support Email: support@unclerental.com Legal Issues Email: legal@unclerental.com

End of Privacy Policy & Disclaimer Last Updated: January 13, 2026 | Version 1.0