Terms of Service - Client Version

Effective Date: January 13, 2026
Last Updated: January 13, 2026
Version: 1.0

Introduction

These Terms of Service govern your use of Uncle Rental as a client. By creating an account and using our platform, you agree to these terms.

You must read these terms together with our Privacy Policy & Disclaimer and Cancellation & Refund Policy.

Important: English version prevails in case of conflict.

1. Acceptance & Eligibility

1.1 Your Agreement

By using our platform, you:

Agree to all terms and conditions
Confirm you have read all legal documents
Accept our booking and refund policies

1.2 Age Requirement

You must be 21 years or older.

By creating an account, you confirm you are at least 21 years old. If we discover you are underage, your account will be terminated immediately without refund.

1.3 Policy Updates

We may update these Terms with 30 days notice via email and in-app banner.

Continued use after changes = acceptance of updated Terms.

2. Platform Description

2.1 What We Are

Uncle Rental is a marketplace platform connecting clients with independent contractor uncles for companionship services.

2.2 Our Role

We:

Provide the technology platform
Facilitate bookings between you and uncles
Process payments (escrow system)
Handle disputes
Offer customer support

2.3 What We Are NOT

We:

Do NOT provide services ourselves
Do NOT employ uncles
Do NOT supervise bookings
Do NOT guarantee service quality
Are NOT party to the service contract between you and the uncle

When you book an uncle, the service contract is between you and the uncle only.

3. Account Registration

3.1 Creating Your Account

To book services, you must:

Provide your real name
Use a valid email address
Create a secure password
Confirm you are 21+

3.2 Account Accuracy

You agree to:

Provide accurate and complete information
Update information if it changes
Use your real identity (no fake names)
Maintain only one account per person

Creating fake profiles or using false information will result in immediate account termination.

3.3 Account Security

You are responsible for:

Keeping your password secure
All activity under your account
Notifying us of unauthorized access

Do not share your account with others.

4. Booking Process

4.1 How to Book

Browse uncle profiles
Review information, rates, and availability
Message uncle (optional but recommended)
Create booking with date, time, and location
Pay via Stripe (secure payment)
Confirm with uncle before meeting

4.2 Booking Details

You should include:

Your full name and contact details
Specific date and time
Meeting location
Any special requests or preferences

4.3 Payment

Payment Breakdown

Uncle's rate: Amount you agree upon (HK$100–10,000/hour)
Platform fee: 10% added to uncle's rate
Total: What you pay

Example:

Uncle's rate: HK$400/hour
Your total: HK$440 (HK$400 + 10% platform fee)

Payment Method

All payments made via Stripe (secure)
Card details not stored with us
Funds held in escrow until service completion

4.4 Funds in Escrow

Your payment is held securely until:

You receive the service
You confirm completion
Payment is released to uncle

This protects both you and the uncle.

5. Service Scope

5.1 What IS Companionship

Appropriate services include:

Meal companionship (dinner, coffee, lunch)
Event attendance (concerts, exhibitions, social events)
Shopping or activity partner
Mentoring and life advice
Career guidance
Friendly conversation and support

5.2 What IS NOT Companionship

Prohibited services include:

Sexual services or romantic relationships
Any illegal activities
Excessive physical contact beyond social norms
Unlicensed professional services (medical, legal, financial advice)
Anything violating Hong Kong law

5.3 Meeting Location

You must:

Agree on a meeting location in advance
Meet in public places (recommended for initial bookings)
Communicate clearly about expectations

5.4 Respecting Boundaries

Uncles are people, not services. You must:

Treat uncles with respect and dignity
Respect if they decline to do certain activities
Accept their decisions without pressure
Follow their stated boundaries

6. Safety Guidelines

Your safety is your responsibility. We do not supervise bookings.

6.1 Before Your Booking

Inform a trusted friend or family member
Share the uncle's profile and meeting location
Use platform messaging to confirm details
Start with shorter bookings (1–2 hours)

6.2 During Your Booking

Meet in public places
Stay alert and aware
Trust your instincts
End the booking if uncomfortable

6.3 Reporting Issues

If an uncle:

Behaves inappropriately or makes unwanted advances
Threatens or harasses you
Appears intoxicated or impaired
Attempts fraud or deception

Report immediately:

End the booking and leave safely
Use app: Uncle Profile → Report
Email: safety@unclerental.com
Include: Booking ID, date/time, description, evidence

7. Communication

7.1 Platform Messaging

Use in-app messaging to contact uncles
Messages are monitored for safety (not encrypted)
Do not share personal contact details before booking

7.2 Appropriate Communication

DO:

Be polite and respectful
Communicate clearly
Respond promptly to messages

DON'T:

Send harassing or offensive messages
Spam uncles with excessive messages
Use abusive language
Make threats

Violation may result in warning, suspension, or account termination.

8. Reviews & Ratings

8.1 Leaving Reviews

After each booking, you can:

Rate the uncle 1–5 stars
Write a text review
Share your honest experience

8.2 Review Guidelines

You agree to:

Leave honest, accurate reviews
Base reviews on your actual experience
Not post false or fraudulent reviews
Not exchange compensation for reviews

Prohibited reviews include:

Defamatory or false statements
Discriminatory comments
Blackmail or extortion

Violating reviews will be removed.

9. Prohibited Conduct

You agree NOT to:

Platform Abuse

Create multiple accounts
Use automated tools or bots
Attempt to scrape user data
Interfere with platform operations

Fraud

Use stolen payment methods
Dispute legitimate charges (chargeback fraud)
Attempt to obtain services without paying
Pay uncles directly to avoid platform fees

Harassment

Harass or threaten uncles or other users
Discriminate based on protected characteristics
Stalk or dox (share personal information)

Illegal Activities

Use platform for illegal purposes
Facilitate prohibited services
Violate Hong Kong law

Violations result in account termination, no refund, and possible legal action.

10. Off-Platform Payments

Paying uncles directly outside our platform is strictly prohibited.

10.1 Why This Rule Exists

Platform fees fund operations and support
Escrow system protects both parties
Direct payments bypass all protections

10.2 What Is Prohibited

Cash payments during bookings
Bank transfers to avoid fees
Arranging "private bookings"
Paying uncles directly before/after booking

10.3 Consequences

Immediate account ban (permanent)
No refund of any fees or payments
Loss of all platform protections
Possible legal action

11. Account Termination

11.1 You Can Close Your Account

You may delete your account anytime via Settings → Delete Account.

Effect:

Account deleted within 30 days
Cannot create new account with same email
Any pending bookings must be cancelled
Cancellation policy applies to pending bookings

11.2 We Can Terminate Your Account

We may suspend or terminate your account if you:

Violate these Terms
Engage in prohibited conduct
Pose safety risk to uncles or users
Abuse the refund system
Attempt fraud
Undergo legal proceedings related to platform use

Effect:

Immediate loss of access
No refund of fees
Pending bookings cancelled
Permanent ban from platform

12. Off-Platform Relationships

12.1 Relationships Outside Bookings

If you develop a friendship or relationship with an uncle outside our platform, that is entirely outside our control and responsibility.

12.2 No Platform Protection

For interactions outside bookings:

We cannot monitor or supervise
No dispute resolution available
No refund protection
No safety oversight

If you want platform protections, book through our system.

13. Intellectual Property

13.1 Our Content

All platform content (text, images, design, code) is owned by Uncle Rental and protected by copyright law.

You may NOT:

Copy or modify platform content
Use our logos or branding without permission
Create derivative works
Sell or commercialize our content

13.2 Your Content

When you post reviews, messages, or profile information:

You grant us worldwide license to use your content
We may moderate or remove content
We may feature your reviews in marketing

You retain ownership of your content.

14. Disclaimers

See our Privacy Policy & Disclaimer for full details.

Summary:

Platform provided "AS IS" without warranties
No guarantee of uncle quality or safety
Verification is basic (ID only)
You exercise own judgment
We have maximum liability of HK$10,000 or 6 months of your fees
You assume all risks

15. Dispute Resolution

15.1 Issues with an Uncle

If uncle provides poor service:

Try to resolve directly with uncle first
File dispute via app (within 48 hours of booking)
Provide evidence (screenshots, messages, photos)
Platform reviews and decides (within 5 business days)

Outcomes: Full refund, partial refund, or no refund

Decision is final and binding.

15.2 Issues with Platform

If you have questions about platform issues:

Contact support@uncle-long-legs.com
Describe issue clearly
We respond within 5 business days

16. Governing Law

Jurisdiction: Hong Kong SAR

Applicable Law: Hong Kong law governs these Terms

Courts: Hong Kong courts have exclusive jurisdiction

Language: English version prevails

17. General Provisions

17.1 Entire Agreement

These Terms, our Privacy Policy & Disclaimer, and Cancellation Policy constitute the entire agreement between us.

17.2 Severability

If any provision is invalid, remaining provisions stay in effect.

17.3 Amendments

We may update these Terms with 30 days notice. Continued use = acceptance.

Contact Information

General Support
Email: support@unclerental.com

Safety Concerns
Email: safety@unclerental.com

Legal Questions
Email: legal@unclerental.com

End of Client Terms of Service

Last Updated: January 13, 2026 | Version 1.0

Quick Summary

Essential Rules:

You must be 21 years old
Use real identity only
Meet in public places (initially)
Treat uncles with respect
Don't attempt fraud or off-platform payments
Accept all safety responsibility
Review our Cancellation Policy for refunds
Platform fees are non-refundable (except force majeure)

Our Role:

Facilitate connections
Process secure payments
Resolve disputes
Provide support

Your Responsibility:

Choose uncles carefully
Protect your own safety
Communicate clearly
Follow all rules
Accept service as delivered (unless disputed)